Healing Amber
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Terms, Conditions, Policies

Product Information, Returns/Refunds, Taxes, Shipping, Privacy Policy
All funds are in US dollars. 
Product Information, Returns & Refunds:

Sizing:  All sizes are approximate as these are handmade items.  There can be up to a 1 inch discrepancy either way.  Eg: 11 inches (10-12 inches).  We do our best to have our production team keep as accurate as possible but occasionally there is a small size difference.  

Colours:  Colours may be different then what you see on the website.  There is a broad spectrum from gold to molasses and everything in between.  We do our best to categorize the colours in their proper category.  
Safety:  Children should ALWAYS be supervised around all of our products at all times for reasons not limited to, but including choking.
Amber is a natural product with specks of dirt, air bubbles, insects and other unique qualities.  All pieces are shaped differently and even though some necklaces/bracelets may look the same from far away, they will look different when up close.  Like anything, if they are thrown or fall on a hard surface like tile, they have a greater tendency to break.

Safety Clasp: These are meant to give way when under pressure for safety, please do not pull on the clasp.  

Beads:  Amber has tiny little bubbles all through it which makes it very light but also easily breakable.  Please be careful with your amber.  

We recommend customers inspect their purchase before they leave the store or as soon as they receive it in the mail.  Due to the natural material of our products and the safety built in mechanisms, all returns will be taken on a case by case basis.  Please email a photo and description to [email protected]  Any accepted returns must be letter mailed to our address (see contact us page) and will be given an in store credit for your next purchase.  Please send all returns to the store that you purchased your Healing Amber through to determine how we can help you!
Taxes:  

Sales Tax


USA


Purchases in the USA are charged a tax.  This is for all purchases and shipping costs.  You can view the taxes you have  been charged either by looking at your email invoice or by checking your account by logging on to our website.  


Canada


Customers in the Canada are not charged any US taxes. You may be responsible for duties and taxes when your parcel enters into Canada from the USA.  Brokerage fees are occasionally charged to the customer for clearing customs.  Typically gifts valued at less than $100.00 USD are not subject to duty and taxes but we can't guarantee what happens in customs.  

Please email me if you have any questions, I would be happy to help!!  


Shipping: 


We ship from our South Dakota location.  All orders are shipped within 24-72 business hours and are always shipped with a tracking number.  We offer flat rate shipping fee's per Province/State.   If you have questions regarding shipping, please contact us at [email protected]


Privacy Policy:


Your information is completely confidential within our team.  Our team includes our sales representatives Hip Mama Sales, our USA Distributor in South Dakota and our head office in Cambridge, Ontario.  Your retailer contact information will be put on our retailer page for your customers to find you.  Please let me know if you have any questions or comments.